Return & Refund Policy

Our Satisfaction Guarantee

We want every arrangement to arrive fresh and beautiful. If you or your recipient aren’t happy, contact us within 24 hours of delivery with a photo, and we’ll make it right with a replacement or a refund.

Fresh flowers. Because fresh flowers are perishable, we can’t accept returns. If your arrangement arrives damaged or not as described, text or email us a photo within 24 hours and we will replace it at no charge or issue a full refund to your original payment method.

Cancellations. You may cancel or change an order free of charge up to 24 hours before the scheduled delivery date. Same-day orders can be changed only before our florist begins designing; please call us as soon as possible.

Forever Paper Flowers. All paper flower sales are final and cannot be returned. If an item arrives damaged, send us a photo within 48 hours of delivery and we will repair or remake it at no charge.

Events & weddings. Event and wedding services follow the terms in your signed proposal, including deposit and cancellation terms.

Refund timing. Approved refunds are issued to the original payment method within 5–7 business days.